Frequently Asked Questions:
Need to ask us a quick question that isn't listed below? Feel free to contact us anytime at:
Our goal is to provide you with the best sweet & soft baby clothes and other items. As a means of assistance, here are a few answers to some of our frequently asked questions:
Q: Do you have any gift options?
A: Sending your items as a gift? No worries! We do not include any prices with your package. We do include a packing slip that lists the items ordered by size and color (but not prices) so you can make sure we got everything right!
Q: What is your international shipping policies and cost?
A: We offer shipping internationally to almost all countries. For an international shipping rate, please place the items you are interested in purchasing into your cart and continue to check out. Before completing your purchase, a shipping rate will be provided for you for USPS Priority International and FedEx International shipping.
Q: How do I know which size is right for my baby?
A: Sizing for any baby can always be tricky. Why not take a look at our SIZE CHART for an easier time ordering. If the item does not fit your baby properly, you can return it for a refund or exchange the item for the correct size. Please note, we cannot pay for return shipping on incorrectly ordered sizes.
Q: What credit cards do you accept?
A: Sweet & Soft is pleased to accept Visa, MasterCard, Discover, and American Express. We also accept payment through PayPal.
Q: Can I get my order sent faster?
A: We offer rush delivery options by UPS. Please select this method of shipping speed when you place your order and simply specify your rush delivery option at checkout in the "Add Comments About Your Order" box.
Q: I did not receive a confirmation order e-mail. Did you receive my order?
A: We apologize for this inconvenience. Please consider checking your spam mail for one of our order confirmation e-mails. If you did not receive the email in Spam, then this may mean that our bank has declined your credit card and your order was not placed. You may still see the funds on hold in your account because your bank allowed the transaction while ours did not. Your money should be returned within 1-2 business days.
Transactions that did not go through are often caused by the incorrect billing address when placing your order, or payment sent from an international bank that was not accepted. Please double check your information or try paying through www.PayPal.com. We apologize for any inconvenience this may have caused.
Q: How can I track my order?
A: Once your package is sent, we will send you an email notification with tracking method and tracking number. This will also be reflected in your order status when logging into your account. If you want to check on the status of your order, simply send us an e-mail:
Q: Where is my order?
A: Haven't received your order? No worries, we are here to help! We ask first that you please checked with your local Post Office. Sometimes USPS will hold packages there without notice. If your PostOffice does not have it, please contact USPS Customer Service, 1-800-ASK-USPS® (800-275-8777), with your tracking information, and ask where exactly the package was delivered. If they cannot help you, please contact us and we can proceed with resolving this issue.
Q: What is your return policy?
A: Sweet & Soft is committed to making sure our guests are completely satisfied with their purchase. We have a simple return policy to make your shopping experience convenient and comfortable. If you are not satisfied with your purchase, you may return it within 30 days of your order date with your original packing slip.
We are not able to accept blind returns. Please contact our Guest Service department before mailing your returns. Guests can request additional information for returns by e-mailing email@example.com. Below are our guidelines for all returns:
1. Sweet & Soft can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted.
2. All unused, unopened merchandise in original packaging returned within 30 days of receipt with a valid RAN will be credited 100% of purchase price excluding shipping and handling charges. You will be responsible for all return shipping fees and we will not reimburse for original shipping, duties or taxes.
3. Any product with a quality defect or incorrect merchandise can be returned for a full refund. Please contact us within 1 week or receipt of your order to resolve the issue.
4. All closeout or seasonal merchandise is final sale and is not returnable.
5. Items returned that are washed, worn, torn, dirty or outside the original packaging will be up to the discretion of our returns department. We may not be able to process an exchange or refund for returned goods or guest may be charged up to a 25% restocking fee.
All returns must be sent via a trackable carrier (USPS, UPS or Fedex) to the below address:
185 W Sumner Avenue
Kenilworth, NJ 07033
In your return, please make sure to include a copy of your packing slip. If you do not have a copy of your packing slip, please include the order number, or a legible telephone number and/or email address at which we can reach you in case we have any additional questions.
Please make sure you have your tracking number available before calling or checking on the status of your return. All returns are processed within two days of arrival at our facilities.
All credits will be refunded to the credit card used at the time of processing your return. Please allow 5-7 days after receipt and inspection of the returned items for proper credit, as it will take time before the refund appears on your card. Sweet & Soft reserves the right to refuse any returns upon final review if all above guidelines have not been met.
Any other questions please email firstname.lastname@example.org