Shipping & Returns
FREE FLAT RATE SHIPPING for all orders that ship within the Continental US.
At Sweet & Soft, we are committed to serving our guests with the highest quality of soft infant products, service and value. We are constantly striving to improve your experience and would love to hear your suggestions on how we can better meet your needs. We invite you to tell us what you like, what you don't like, and your ideas on how we can improve your overall shopping experience.
Please e-mail us at email@example.com or call us at 212-239-3655
Sweet & Soft offers shipping within the Continental United States via standard shipping (either USPS or UPS depending on size of package and location), and to Alaska, Hawaii & US Territories via USPS. We also offer rush delivery using 2 Day services shipped with UPS. Please specify any special delivery instructions at checkout in the "Comments" section or e-mail firstname.lastname@example.org.
All in stock items are normally shipped out by the next day after your order is received, but we specify 2 days of processing time to allow for busy periods. Please allow an appropriate amount of time for delivery after shipping based upon the method you select.
If for some reason one or more of the items you have requested is out of stock, we will refund the cost of the item to you. If an out of stock item comprises a significant percentage of your order, we will contact you first to determine if you would still like to proceed.
Below are our shipping rates:
FREE FLAT RATE SHIPPING for all orders over $25 that ship within the Continental US.
All other orders will be $6.00 for standard shipping.
Expedited and International Shipping charges are calculated based upon the weight of the order and are best estimates at the time of checkout. Substantially different shipping costs from the estimate will result in us contacting you to make any necessary adjustments.
We validate each address when shipping, however, all orders shipped to an incorrect address or returned to Sweet & Soft due to a guest error will be refunded for the items ordered only. We do not refund for shipping charges.
Sweet & Soft is committed to making sure our guests are completely satisfied with their purchase. We have a simple return policy to make your shopping experience convenient and comfortable. If you are not satisfied with your purchase, you may return it within 30 days of your order date with your original packing slip.
We are not able to accept blind returns. Please contact our Guest Service department before mailing your returns. Guests can request additional information for returns by e-mailing email@example.com. Below are our guidelines for all returns:
1. Sweet & Soft can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted.
2. All unused, unopened merchandise in original packaging returned within 30 days of receipt with a valid RAN will be credited 100% of purchase price excluding shipping and handling charges. You will be responsible for all return shipping fees and we will not reimburse for original shipping, duties or taxes.
3. Any product with a quality defect or incorrect merchandise can be returned for a full refund. Please contact us within 1 week or receipt of your order to resolve the issue.
4. All closeout or seasonal merchandise is final sale and is not returnable.
5. Items returned that are washed, worn, torn, dirty or outside the original packaging will be up to the discretion of our returns department. We may not be able to process an exchange or refund for returned goods or guest may be charged up to a 25% restocking fee.
All returns must be sent via a trackable carrier (USPS, UPS or Fedex) to the below address:
185 W Sumner Avenue
Kenilworth, NJ 07033
In your return, please make sure to include a copy of your packing slip. If you do not have a copy of your packing slip, please include the order number, or a legible telephone number and/or email address at which we can reach you in case we have any additional questions.
Please make sure you have your tracking number available before calling or checking on the status of your return. All returns are processed within two days of arrival at our facilities.
All credits will be refunded to the credit card used at the time of processing your return. Please allow 5-7 days after receipt and inspection of the returned items for proper credit, as it will take time before the refund appears on your card. Sweet & Soft reserves the right to refuse any returns upon final review if all above guidelines have not been met.
Thank you for shopping at Sweet & Soft